Secure Sign In
Essential FAQs & Security
HTX (formerly Huobi) prioritizes user security with a multi-layered defense strategy. This includes Two-Factor Authentication (2FA) via Google Authenticator or SMS, which is mandatory for withdrawals and recommended for login. We utilize cold storage for the majority of digital assets, separating them from the online exchange environment. Furthermore, we employ advanced encryption protocols, real-time risk monitoring systems to detect suspicious activity, and strict internal compliance standards. Regular security audits are conducted by third-party experts to ensure the platform remains robust against evolving cyber threats. Users are always advised to use strong, unique passwords and enable all available security features upon registration for maximum protection. The system also employs IP whitelisting and anti-phishing codes.
Regaining access is a straightforward, secure process. On the login screen, click the 'Forgot Password?' link. You will be prompted to enter your registered email address or phone number. HTX will then send a verification code to that contact method. After successfully entering this code, you may also be required to pass additional security checks, such as providing your 2FA code or answering security questions, depending on your account setup. Once verified, you can set a new password. For security purposes, withdrawals may be temporarily restricted after a password reset, typically for 24 hours, to protect your funds against unauthorized access. Always ensure you are on the official HTX domain before entering any credentials.
Both email and phone number login methods offer high security when paired with 2FA, but security preferences often depend on user habits. Email login is generally preferred by users who prioritize strong, unique email passwords and are less prone to SIM-swap attacks. Phone number login is convenient but relies on your mobile network provider's security. HTX strongly recommends using Google Authenticator (TOTP) for 2FA on whichever login method you choose, as it provides a robust, device-based security layer independent of your email or phone service. For ultimate security, verify all sign-in attempts using a hardware key if available.
The Fund Password is an extra layer of protection unique to many major crypto exchanges, including HTX. It is a separate, secondary password used exclusively for critical actions, such as initiating withdrawals, modifying security settings (like 2FA), or deleting an account. This design ensures that even if your primary login password is compromised, an attacker still cannot move your funds without knowing the distinct Fund Password. It acts as a financial safeguard. It is crucial to make your Fund Password different from your Login Password and email password.
For the most secure and stable trading experience, HTX recommends using the latest versions of major web browsers such as Google Chrome, Mozilla Firefox, or Microsoft Edge. Always ensure your browser and operating system are up-to-date to benefit from the latest security patches. For mobile users, the official HTX mobile application (available on iOS and Android) is highly recommended. The mobile app offers optimized performance, a secure connection, and biometric authentication (fingerprint/face ID) capabilities, often making it the preferred and most secure way to interact with the exchange while on the go. Avoid accessing the platform on public or unsecure Wi-Fi networks.
Official support can always be accessed via the HTX Help Center, which provides detailed guides and access to the customer service ticketing system. For real-time updates, news, and official announcements, the primary channel is the official HTX Announcement page and the verified official social media accounts. Specifically, the official Twitter and Telegram channels are critical for receiving timely updates on system maintenance, new listings, and regulatory changes. Never trust support offered via private messages from unverified accounts, and only interact with links provided directly from the official website or app.